Maritime operations keep changing. Fleets evolve, operating conditions shift, and expectations for safety, efficiency and sustainability grow. For operators, those demands meet in everyday decisions: which vessel needs attention, how to use fuel more efficiently, and how to maintain reliable services.
The On Watch Maritime Operating System evolves with them, turning operators’ challenges into connected capabilities for Advanced Fleet Operations. New features - including fleet-wide engine fault monitoring, simpler alert management, richer trip context, clearer telemetry analysis and improved mobile access - show how those insights become practical tools.
Our customers include Transdev Sydney Ferries, NRMA Marine, SeaLink, Odyssey Marine and Port Authority of New South Wales - operators across passenger, tourism and port operations. Their scale and operating complexity, along with input from many customers, help shape the development of On Watch.
Customer-focused development goes beyond a checklist of requests. We listen closely to business needs, regulatory challenges, operating conditions and passenger expectations to understand the problem behind each request. What decision does an operator need to make? What information would help them act earlier? Those insights guide practical capabilities that help operators anticipate issues and improve performance.
The experience is substantial. In our case study, Transdev Sydney Ferries reported monitoring 92 vessel parameters and gathering 538,000 data points per hour across its fleet. That detail helps its maintenance team identify trends and plan interventions.
This cycle of listening, learning and development reflects the way the platform works:
SENSE → CONNECT → UNDERSTAND → ACT → IMPROVE.
On Watch captures vessel location, navigation, engine, fuel and steering data, giving operators a detailed view of fleet conditions.
New features and updates released between July and October 2026 make that visibility easier to manage:
Fleet-wide engine fault monitoring brings faults from multiple vessels into one view, with helpful descriptions and exportable records for investigation.
Simpler alert management streamlines setup and shows how often alerts fire, helping teams tune thresholds and reduce unnecessary noise.
Together, these capabilities help teams spot changing conditions and investigate emerging problems sooner.
Connecting vessel data with operational systems gives teams a more useful picture and reduces the work of moving information between them.
On Watch’s API connects vessel telemetry with existing platforms, including Helm CONNECT, to automate data transfer and reduce duplicate entry.
New crew and master reporting adds context to individual trips for customers with the Helm integration enabled. Live vessel positions, heading and trip events can also feed connected systems as they happen.
The benefit is straightforward: less re-keying, crews can focus on vessel operations, and more timely information right across the operation.
On Watch combines telemetry, analytics and benchmarking to help operators understand performance patterns and identify opportunities to improve. New analysis and reporting features make that information easier to explore in its operating context.
Clearer telemetry analysis brings stacked charts, zoom and minimum/maximum views together to make operating data easier to explore. Teams can examine a change in detail and compare patterns across readings, building a clearer picture of what was happening rather than relying on a single value.
Trip and duty context links operating records with crew and master information for customers with the Helm integration enabled, helping explain the circumstances of each voyage.
In the Transdev Sydney Ferries case study, the maintenance team described detecting small fuel-pressure changes before alarms sounded, allowing maintenance to be prioritised days ahead.
Useful intelligence gives teams a clearer basis for deciding what needs attention.
Better information matters when people can use it. Alerts and fleet-wide fault views help teams identify and prioritise issues; mobile access makes that information useful beyond the office.
Maritime work rarely stays behind a desk. Crews and operational teams need access to information where the work happens, whether aboard a vessel, at a maintenance facility or on the move. Updated mobile layouts put trips, alerts, analytics and telemetry within reach, giving people flexibility in when, where and how they access the information they need.
The aim is to get useful information to the right people, in time to support informed action.
Continuous vessel and voyage data helps operators establish benchmarks, identify opportunities, make changes and assess the results.
In our case study featuring NRMA Marine, their Manly Fast Ferries fleet reported a 13% reduction in fuel use after using On Watch data to guide and validate operational changes, including robotic hull cleaning. The result reflects that operator’s experience, rather than a guaranteed saving for every fleet.
The opportunities extend to energy efficiency, CO2 reductions, maintenance planning, vessel availability and asset utilisation. Each starts with a practical question: where is performance falling short, what could change, and how will the operator know whether it worked? Consistent data supports that assessment; outcomes depend on operating conditions and the changes each operator makes.
On Watch helps identify where improvement is possible and provides data to assess its impact. Operators turn those insights into practical changes.
Telemetry is the foundation. The Maritime Operating System connects that data with systems, intelligence and people so each capability supports the next. An engine reading becomes more useful when teams can interpret it alongside voyage information, investigate a change and decide what action to take. Measuring the result then completes the cycle:
DATA → INFORMATION → INTELLIGENCE → ACTION → IMPROVEMENT
As operating needs change, we’ll keep listening, learning and developing new features that help customers manage their fleets with greater clarity and confidence. Each release builds on the same purpose: turning customer insight into practical operating benefits.
That is how customer insight becomes Advanced Fleet Operations and supports safer, smarter and better fleet management.
Because Advanced Fleet Operations never stand still.